Xiaomi launches its 2000th service middle in New Delhi
Xiaomi has introduced the opening of its 2000th approved service middle in New Delhi. The service middle was launched yesterday because it expands its service footprint to 680 cities. The Chinese company is the number 1 smartphone brand and also the number 1 smart TV brand. It has additionally turn into the primary trade model to be licensed below ISO 9001 and 14001 for its after gross sales high quality administration techniques. The model claims that these certifications additional spotlight its efforts to ship constant and top quality expertise to its clients.
Xiaomi launches its 2000th service middle in Delhi
With the opening of its 2000th approved service middle, Xiaomi claims to have a service community masking over 90 % of the districts within the nation. The service community is claimed to be unfold from Leh within the north to Kanyakumari within the south. It additionally covers quick east city of Ziro and Dwarka within the northwest tip. While they service Xiaomi merchandise, these facilities additionally assist customers with set up of their TVs throughout all pin codes within the nation.
At the launch of Redmi K20 and Redmi K20 Pro final week, Xiaomi claimed that it leads amongst prime smartphone gamers for after gross sales service. It cites Red Quanta analysis report for being chief for 3 quarters in a row. Xiaomi additionally claims to have achieved Field Failure charge (FFR) at lower than half of the trade common. “Xiaomi’s after sales team recorded an incredible Turn Around Time (TAT) with 96% of cases resolved within 4 hours and an average of 93% of cases witnessed their issues resolved in just 2 hours,” the corporate mentioned in an announcement.
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“At Xiaomi, we are truly focused towards making innovation accessible to everyone. We continue striving to implement the best of our innovative measures across our after sales and customer service efforts too. These innovative efforts played a crucial role in helping us earn the love and trust of millions of our Mi Fans and customers in India, thereby leading us to retain our number one position too,” mentioned Muralikrishnan B, Chief Operations Officer, Xiaomi India.
Xiaomi is increasing its service community as the corporate shifts retail focus from on-line to offline market. With after gross sales turning into the most important precedence for offline clients, the corporate must strengthen its footprint. It might want to problem the likes of Samsung within the electronics market.