Monday, June 18, 2018
Home Tags Customer Service

Tag: Customer Service

Zendesk hits $500M run charge, launches enterprise content material administration platform

Over the past a number of years, Zendesk has been making the transition from an organization that caters principally to small companies to 1...

Customer service bot startup Agent IQ announces $6.3 million Series A...

If you’ve tried to deal with a bot before you can speak to a human customer service rep, you...

Onward helps businesses automate their customer service

How much can customer service be automated? Onward has some straightforward targets — 40 percent of tickets and 40...

Salesforce to offer more customized AI with myEinstein

It’s been just over a year since Salesforce introduced Einstein, a set of artificial intelligence technologies that are designed to...

Salesforce takes another shot at IoT

Everyone wants a piece of the Internet of Things, and why not? If predictions come to fruition, there are...

Apple ‘acqui-hired’ the team from messaging assistant Init.ai to work on...

Earlier this week, a small startup called Init.ai announced that it soon would be discontinuing its service — a...

MUST READ