Customer Service

Customer service bot startup Agent IQ announces $6.3 million Series A led by Sierra Ventures

If you’ve tried to deal with a bot before you can speak to a human customer service rep, you...

Feb 22 · 1 min read >

Onward helps businesses automate their customer service

How much can customer service be automated? Onward has some straightforward targets — 40 percent of tickets and 40...

Feb 22 · 1 min read >

Salesforce to offer more customized AI with myEinstein

It’s been just over a year since Salesforce introduced Einstein, a set of artificial intelligence technologies that are designed to...

Nov 6 · 2 min read >

Salesforce takes another shot at IoT

Everyone wants a piece of the Internet of Things, and why not? If predictions come to fruition, there are...

Oct 10 · 1 min read >

Apple ‘acqui-hired’ the team from messaging assistant Init.ai to work on Siri

Earlier this week, a small startup called Init.ai announced that it soon would be discontinuing its service — a...

Oct 5 · 2 min read >