Naya Health, once a promising breast pump startup, now leaving customers in the dark

With their loud noises and onerous plastic flanges, breast pumps are the bane of many a model new mother’s existence. Primarily based in 2013, Naya Health is doubtless probably the most notable tech startups working on a better pump. Nonetheless the company’s support site is now shutdown and it’s stopped updating its social media accounts. In a report in the meanwhile, CNBC spoke to several customers who talked about their pumps, which worth $1,000 and aren’t lined by insurance coverage protection, had stopped working, and Naya Effectively being had not equipped them with ample help or substitute elements.

A variety of clients have moreover complained on Naya Health’s Facebook page about non-delivery of pumps they ordered months prior to now. A Kickstarter campaign created for Naya Health’s smart baby bottle, which raised larger than $100,000, may be full of complaints about orders not being fulfilled (the ultimate response from co-founder and CEO Janica Alvarez was posted six months prior to now).

Naya Effectively being’s Fb and Instagram accounts haven’t been updated since summer season, although clients are nonetheless posting complaints, whereas its Twitter account has been set to protected mode. An e-mail despatched to Alvarez, who co-founded the company collectively together with her husband Jeffery Alvarez, Naya Effectively being’s CTO, obtained an auto-reply. TechCrunch has moreover contacted Naya Effectively being merchants Tandem Capital and Bojiang Capital, the co-leads of its seed round, for comment. The company has raised $4.6 million in angel and seed funding, according to Crunchbase.

Whereas the Naya Effectively being breast pump’s price tag is significantly larger than most competing items, prospects had been eager to supply it a possibility resulting from its distinctive flange design, which used silicone and water in its place of plastic cups to recreate a nursing youngster’s mouth.

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