Google Assistant presently can’t connect with Philips Hue lights, repair is within the works
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For the previous several months, Google Home house owners have been encountering spotty points between Assitant and Philips Hue merchandise. In latest weeks particularly, this drawback has solely gotten worse, and presently, the 2 merchandise can’t discuss to one another in anyway. For most customers, this leads to trying to unlink and relink a Hue account to Assistant, however that solely leads to an error when attempting to relink the 2 accounts.
Personally, I not too long ago had this situation happen with none of my lighting-related instructions or routines working. Earlier this week, I tried to relink my Hue account, however was met with an error that didn’t permit the account to be linked or the lights to point out within the Google Home app. For apparent causes, this may be extremely irritating.
Thankfully, each firms have confirmed that they’re conscious of the issue. In a Twitter thread, both Google and Philips Hue verify that they’re conscious of the outage, with each additionally confirming that work is underway on a repair. The drawback seems to be on Philips’ finish of issues, so this shouldn’t have an effect on different merchandise connecting to Assistant.
In the meantime, your Philips Hue merchandise may not be working with a Google Home or Google Assistant on different units, though it’s unclear if it impacts all customers of those merchandise. From what we will inform, it solely impacts those that try to hyperlink their accounts, however isn’t affecting all customers who’re already linked up. Your outcomes could differ.
Hopefully, this is a matter that will get patched quickly. We beforehand reached out to Google relating to this matter, and we’ll regulate the scenario going ahead.
Hey there, we noticed your tweet. We’re already conscious of this and Philips Hue is presently engaged on a repair. We’d recommend reaching out @tweethue for extra assist.
— Google Nest (@googlenest) July 13, 2019