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Facebook is rolling out a Trending News section on mobile, now with its own link

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Facebook is rolling out a “Trending News” section on mobile that includes its own link in the app’s main navigation. This follows the company’s earlier announcement this spring of a redesign for Trending Topics, an increasingly important part of Facebook’s social network, where it tracks the news stories that are buzzing across its service. That redesign is now rolling out to users on iPhone and Android devices in the U.S., while the added navigational link to Trending News became available on iPhone over the past few weeks, and is in testing on Android, Facebook tells us.

In case you missed Facebook’s announcement in May, the Trending Topics section was redesigned with a focus on making it easier to see how other publications are covering a topic, in addition to what friends and public figures are saying about the matter.

When you click into a Trending Topic following the update, Facebook explained you will see a carousel of stories from other publications that you swipe through horizontally.

The publications linked to in this section are determined by engagement around both the article and publisher in general on Facebook, as well as what other articles are linking to it.

This card-style carousel look-and-feel was inspired in part by Facebook Paper, the company’s long since shuttered standalone news reading app.

This carousel is still in the process of rolling out across the U.S.

However, one aspect to Trending’s makeover that wasn’t really touched on during Facebook’s earlier announcement was how Facebook was toying with a redesigned list of news stories that focused on headlines, not just “trending topics.”

The original look for Facebook’s Trending Topics – which you pull up with a tap into the app’s search box – is a simple list of topics and the beginning of a lede that’s usually cut off. These appear below your own recent Facebook searches in the app.

However, if you access the new Trending News link that’s just popped up in Facebook’s navigation menu, you’ll see an entirely different sort of Trending section.

Above: Old Trending on left vs New Trending on right

Instead of a “topic” (often just a word, person or place, like “China” or “Donald Trump”) and squiggly arrow icon, the news stories here include a headline, a photo, the name of a major media outlet that’s reporting it, and how many other sources are available on the topic.

For example, next to the headline, it might say: “Reuters and 100+ other sources.”

Plus, by adding the photo next to each item, there’s more room for expanded information – that is, a full headline and sourcing.

The new section also gives stories a rank (#1, #2, #3,…etc.)

Facebook’s prior announcement in May didn’t specifically detail how this Trending News section looked different from Trending Topics.

Frankly, it’s all a bit confusing, because Trending Topics and Trending News don’t seem to be tied directly together at this point. For example, you could have the link to Trending News in your app’s main navigation, but still not have the new look for Trending Topics, which includes the carousel redesign.

However, in that same post, we did get a little peek at Trending News – but it was referenced as being a part of a “small test.”

Trending integration in News Feed still a “small test”

Facebook said then it was testing adding the top three Trending News stories to users’ News Feeds. In a screenshot of this, you were able see this list of stories with photos that were ranked by numbers, as well as stories identified by headlines instead of just “topics.”

This integration of a “mini” Trending News section into News Feed is not broadly available. That remains a “small test,” we understand.

But the addition of the Trending News link to Facebook’s navigation is already live on iPhone, and being trialed on Android.

Of course, any changes Facebook makes to Trending are sure to met with a lot of scrutiny. The company last year faced criticism when it removed its human editors who curated this section, to run Trending by way of algorithms instead. (And those algorithms soon screwed up.) The social network has more recently made several changes to address the spread of fake news and filter bubbles, as well.

In this case, though, Facebook is not monkeying with how news is selected as “Trending,” only how it’s being displayed.

The new Trending News section joins a number of other new additions to Facebook’s main navigation as of late, including the food ordering option, Town Hall, weather, the Explore feed, and more. Not all these additions have stuck around – the new travel-focused City Guides section, for instance, has since disappeared.

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Apple’s enterprise evolution

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Back in 2010, Apple’s iconic co-founder Steve Jobs was not entirely enthralled with the enterprise. In fact, Jobs is famously quoted as saying, “What I love about the consumer market, that I always hated about the enterprise market, is that we come up with a product, we try to tell everybody about it, and every person votes for themselves.”

He added, “They go ‘yes’ or ‘no,’ and if enough of them say ‘yes,’ we get to come to work tomorrow. That’s how it works.”

That was an accurate enough representation of the way things worked when Jobs made the statement. Back in those days, IT kept tight control over the enterprise, issuing equipment like BlackBerries and ThinkPads (and you could have any color you wanted — as long as it was black). Jobs, who passed away in 2011, didn’t live long enough to see the “Bring Your Own Device” (BYOD) and “Consumerization of IT,” two trends that were just hovering on the corporate horizon at the time of his death.

I have the feeling he would have quite liked both movements and would have taken great pleasure in the fact that in many ways those trends were driven by his company’s mobile devices, the iPhone and the iPad. People were using those devices at home and they were increasingly bringing them to work. IT had little choice but to begin accommodating them.

That movement has helped fuel Apple’s enterprise evolution. Over time, Apple has partnered with enterprise stalwarts like IBM, SAP and Cisco. It has provided tools for IT to better manage those i-devices, and Macs, too, and it has built the enterprise into a substantial business (to the extent that we can tell).

What do we have here?

Trying to find data on the size of Apple’s enterprise business is a challenge because it doesn’t often break out enterprise revenue in earnings calls, but to give you a sense of the market, Tim Cook did reveal a number in the Q4 2015 earnings call.

“We estimate that enterprise markets accounted for about $25 billion in annual Apple revenue in the last 12 months, up 40 percent over the prior year and they represent a major growth vector for the future,” Cook said at the time.

In a June 2017 Bloomberg interview, Cook didn’t provide any numbers, but he did call the enterprise, “the mother of all opportunities.” That’s because enterprises tend to buy in bulk, and as they build an Apple support system in-house, it feeds other parts of the enterprise market as companies buy Macs to build custom apps for both internal users and consumers of their products and services.

This connection did not escape Cook in the Bloomberg interview. “For most enterprises, iOS is the preferred mobile operating system. IOS is a fantastic platform because of the ease with which you can write apps that are great for helping you run your business efficiently or interface with your customers directly. We see many, many enterprises now writing apps. Well, what do they use to write the apps? They use the Mac. The Mac is the development platform for iOS,” Cook told Bloomberg.

Photo: Justin Sullivan/Getty Images

Another way to look at the market is to look at Jamf, an Apple enterprise tool partner that helps companies manage Apple devices in large organizations. The company, which launched in 2002 long before the iPad or the iPhone, has been growing in leaps and bounds. It reports it has 13,000 customers today. To put that into perspective, it took 13 years to reach 6,000 customers and just 2.5 years to more than double to 13,000.

“A lot of people say Apple is getting more focused on enterprise, but I believe Apple helped enterprise focus more on users and they’ve had more success,” Jamf CEO Dean Hager told TechCrunch. “It started with Apple creating great products people wanted to bring to work and then they just demanded it,” he said.

Forcing their way into the enterprise

That organic momentum can’t be underestimated, but once it got in, Apple had to give IT something to work with. IT has always seen its role as hardware and software gatekeeper, keeping the enterprise safe from external security threats.

Ultimately the company never set out to build out enterprise-grade devices with the iPhone and iPad. They simply wanted devices that worked better than what was out there at the time. That people liked to use them so much that they brought them to work was an extension of that goal.

In fact, Susan Prescott, vice president of markets, apps and services at Apple was at the company when the first iPhone was released, and she was aware of the company’s goals. “With iPhone, we set out to completely rethink mobile, to enable the things we knew that people wanted to do, including at work,” she said.

Susan Prescott of Apple. Photo: Justin Sullivan/Getty Images

The notion of apps and the App Store and bringing in developers of all ilks to build them was also attractive to enterprises. When IBM and SAP got involved, they began building apps specifically geared towards enterprise customers. Customers could access these apps from a vetted App Store, which also was appealing to IT. The Cisco deal gave IT faster on-boarding of Apple devices on networks running Cisco equipment (which most enterprises use).

At the 2010 iPhone 4 keynote, Jobs was already touting the kinds of features that would appeal to enterprise IT, including mobile device management, wireless app distribution through the App Store and even support for Microsoft Exchange Server, the popular corporate email solution of choice at the time.

He may have spoken derisively about the enterprise in a general sense, but he clearly saw the potential of his company’s devices to transform the way people worked by giving them access to tools and technologies that previously were not in reach of the average worker.

Apple also was quietly talking to enterprises behind the scenes and figuring out what they needed from the earliest days of the iPhone. “Early on we engaged with businesses and IT to understand their needs, and have added enterprise features with every major software release,” Prescott told TechCrunch.

Driving transformation

One of the factors driving the change inside organizations was that mobile and cloud were coming together in that 2011 time frame, driving business transformation and empowering workers. If IT wouldn’t give employees the tools they wanted, the App Store and similar constructs gave them the power to do it themselves. That fueled the BYOD and Consumerization of IT movements, but at some point IT still required some semblance of control, even if that didn’t involve the same level they once had.

The iPhone and other mobile devices began to create the mobile worker, who worked outside the protection of the firewall. People could suddenly look at their documents while waiting for the train. They could update the CRM tool in-between clients. They could call a car to get to the airport. All of this was made possible by the mobile-cloud connection.

It was also causing a profound change inside every business. You simply couldn’t do business the same way anymore. You had to produce quality mobile apps and you had to get them in front of your customers. It was changing the way companies do business.

It was certainly something that Capital One saw. They realized they couldn’t remain a “stodgy bank” anymore, and control every aspect of the computing stack. If they wanted to draw talent, they had to open up, and that meant allowing developers to work on the tools they wanted to. According to Scott Totman, head of Mobile, Web, eCommerce, and personal assistants at Capital One, that meant enabling users to use Apple devices for work, whether their own or those issued by the company.

Workers at Capital One. Photo: Capital One/Apple.

“When I came in [five years ago], the Apple support group was a guy named Travis. We weren’t using Apple [extensively] in the enterprise, [back then],” he says. Today, they have dozens of people supporting more than 40,000 devices.

It wasn’t just people inside the company whose needs were changing. Consumer expectations were changing, too, and the customer-facing mobile tools the company created had to meet those expectations. That meant attracting those app developers to the enterprise and giving them an environment where they felt comfortable working. Clearly, Capital One has succeeded in that regard, and they have found ways to accommodate and support that level of Apple product usage throughout the organization.

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Foursquare is finally proving its (dollar) value

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In 2009, Facebook was just getting popular with moms and grandmas. People were playing Farmville. Twitter was just becoming mainstream. And Foursquare launched on to the scene.

Back then, Foursquare was just another social network, letting users check in to locations they visit and potentially receive badges for those check-ins.

A lot has changed since 2009, but Foursquare still remains, though not without some adversity. Today, in a review of 2017, Foursquare has announced that last year is the third year in a row in which Foursquare has seen at least 50 percent revenue growth.

Foursquare’s data, with over 3 billion visits/month around the globe, 105 million global venues, and 25 million users who have opted in to always-on location sharing, is incredibly valuable to advertisers, businesses and developers. But transitioning from a consumer app to an enterprise platform — going from an Instagram to a comScore — has not been without its trials.

In 2014, Foursquare decided to ditch its original legacy app. Instead, the company announced, it would offer check-ins and ambient location-sharing via a new app called Swarm and the new and improved Foursquare would focus solely on place recommendations, essentially turning Foursquare into a direct competitor to Yelp.

The only way to viably sell data to advertisers, businesses and developers is to have your own army of hungry, active users to provide that data to begin with. And the old Foursquare was bloated and directionless, with a variety of potential uses. In short, it felt stale during a time when new apps were springing up left and right.

But Foursquare knew that the data it was collecting on users would prove its value eventually. And it was able to continue convincing investors that that would be the case.

While the unbundling effort was a risky bet, it seems to have paid off for the company. Both apps have over 50 million monthly active users as of 2016, which has allowed Foursquare to put their foot on the gas with enterprise products.

For example, Pinpoint by Foursquare (an advertising product) now boasts more than half of the Ad Age 100 as advertisers. Attribution by Foursquare lets those brands measure how effective that advertising is. Attribution more than doubled revenue in 2017.

Developer tools are also an integral part of Foursquare’s business. The Pilgrim SDK and Places API “grew substantially,” according to a post by CEO Jeff Glueck, and now provides location tech to 125K+ developers.

Foursquare added 50+ new roles over 2017, including positions in engineering, sales, creative, business development, marketing, and ops. In 2018, the company is opening a new engineering office in Chicago, and plans to grow the team by 30 percent over the course of the year.

It’s taken nearly a decade, but Foursquare is finally proving that it can turn years of consumer data into a viable revenue stream.
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Okta teams up with ServiceNow to bring identity layer to breach containment

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Okta and fellow cloud company ServiceNow got together to build an app that helps ServiceNow customers using their security operations tools find security issues related to identity and take action immediately.

The company launched the Okta Identity Cloud for Security Operations app today. It’s available in the ServiceNow app store and has been designed for customers who are using both toolsets. When a customer downloads and installs the app, it adds a layer of identity information inside the ServiceNow security operations interface, giving the operations team access to information about who specifically is involved with a security problem without having to exit their tool to find the information.

Okta is a cloud identity management company, while ServiceNow is a cloud service management company. ServiceNow approached Okta about this integration because research has shown that that vast majority of breaches are related to compromised user credentials. The sooner the security operations team can track down the source of those credentials, the sooner they can begin resolving situation.

The way it works is a company detects a breach through the ServiceNow security tool. Instead of searching logs and and taking days or weeks to find the source of the breach, security operations can see the problem user directly in the ServiceNow interface.

With that information, they can decide immediately how to mitigate the issue. That could involve forcing the person to log out of all their applications and logging back in with new credentials and two-factor identification, suspending the user for 24 hours or a number of other actions at the discretion of the security personnel.

Okta identity tools in the ServiceNow interface. Screenshot: ServiceNow

The combination of the two products results in a better solution for customers who are using both tools anyway, says Okta COO and co-founder Frederic Kerrest. “It reduces incident triage, improves risk scoring and accelerates containment,” he explained.

The integration takes advantage of the Okta Advanced Integration Network and involves a set of APIs for for inserting Okta functionality inside of other applications. Among the other companies Okta is working with on this kind of integration is Palo Alto Networks.

This is not the first time the two companies have worked together, says Kerrest. There have been a couple of other cases where ServiceNow has used Okta as the default identity management solution in their products.
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