‘Deadly error’ digital camera bug plagues some Pixel Three items, Google refusing substitute units for some affected customers
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Threads on Reddit (1, 2) and Google’s Product Boards (1, 2) have been going round for the previous few surrounding this deadly error digital camera bug on the Pixel 3. This concern appears to happen in just a few completely different types.
For some, a “can’t connect with digital camera” message seems on Pixel Three when making an attempt to make use of a Third-party software. When an app makes an attempt to entry the digital camera, the message seems and entry to the digital camera is disabled from that time ahead.
For others, a message that reads “The digital camera driver encountered a deadly error” seems when utilizing the Google Digital camera software. In each circumstances, a reboot does typically repair the issue, however solely briefly. For a lot of, the “can’t connect with digital camera” message merely re-appears on the Pixel Three when an app tries to entry the digital camera once more. When this happens, the flashlight can be disabled. For some, it additionally persists via a manufacturing unit reset and might even occur in Secure Mode.
Sadly for these affected, there seems to be no repair for this for the time being.
Notably, there have been reports of a similar problem on the Pixel 2 and Pixel 2 XL final yr. From what we are able to inform, although, it doesn’t appear as widespread as what we’re seeing on the Pixel 3.
Owen Williams reports at Charged that he dug into the digital camera API after his Pixel Three was affected by this drawback.
I dug into this for fairly some time, siphoning via logs and poking round within the digital camera API, and it seems to be associated to the system not accurately releasing a lock on the digital camera gadget, inflicting different apps to imagine that it’s in use, and crash. Often, that is compelled to launch, nevertheless on this case it seems that a firmware flag or different change causes the system to be unable to launch the lock in any respect.
By itself, this drawback is already fairly irritating for these affected. It handicaps third-party functions and requires a substitute gadget normally. Nonetheless, what doesn’t assist issues is that many affected customers are being refused substitute units from Google help.
In some cases, Google’s help crew will acknowledge that this “deadly error” digital camera bug is a recognized Pixel Three concern. Some customers have even seen representatives begin the method of changing the gadget.
Nonetheless, in lots of cases, Google refuses a substitute. Moderately, help says that builders are “engaged on a repair” or that there “could be an replace” and that these affected customers ought to merely wait it out. Some customers observe that Google directs to this guide, nevertheless it doesn’t immediately relate to the issue at hand. Charged once more explains:
I’ve been making an attempt to get a guaranty service since October 25th for my Pixel Three however have been rebuffed by help like everybody else, with a number of conversations ending with the agent saying that I need to “anticipate a repair” slightly than get a brand new gadget. What’s weird is that originally, many help tickets begin with making an attempt to troubleshoot and even provoke the gadget substitute course of, however shortly finish in canned responses about ready when explaining additional particulars in regards to the bug. Some customers are in a position to get a substitute when urgent brokers tougher, others are compelled to attend.
We’ve reached out to Google relating to this drawback, however the firm didn’t instantly reply to a request for remark. Clearly, one thing must be mounted within the software program division and we are able to solely hope that Google will resolve this concern quickly.