Aircall is following the software-as-a-service playbook. First, you are taking a boring trade like telephone techniques for giant help and gross sales groups. Second, you guess all the pieces on software program. And third, you retain including new options and integrations, and chasing new prospects.
The corporate now has two places of work in New York and Paris and handles tens of millions of calls day-after-day. With at the moment’s funding spherical, the corporate plans to rent extra folks in each places of work.
If you signal as much as Aircall, you get digital telephone numbers in a single or a number of nations. You may then configure a greeting message, add enterprise hours and deal with your name queue.
However the magic occurs when you might have a number of folks dealing with gross sales or help calls. When somebody calls, it may name a number of folks directly or name somebody first, then a second individual if the primary individual isn’t out there, and many others. You get an outline of all of your calls so you’ll be able to assign them, tag them and extra.
Aircall doesn’t work in a vacuum. So you’ll be able to combine Aircall with CRMs and different options like Salesforce, Zendesk and Zoho. The startup additionally launched a deep integration with Intercom that allows you to swap from a textual content dialog to a telephone name from the popup window.
It’s laborious to listing all of the features proper right here. However chances are high that for those who’re operating a name middle, you’ll have all the pieces you want in your staff. Aircall presently costs $30 to $50 per person and per thirty days to entry all of this.